SI Travel4you offers travel insurance in partnership with ACS. For any information click on the following link http://sitravel4you.com/assurance-vol
DO I HAVE TO PURCHASE TRAVEL INSURANCE?
Purchasing travel insurance is not mandatory but recommended to avoid any inconvenience / problem that you may encounter before your departure on a trip or during your stay abroad
WHY SHOULD I INSURE MY TRIP?
It is recommended to purchase travel insurance for any unforeseen events that you may encounter before your departure on a trip or during your stay. Purchasing insurance allows you to go on vacation with peace of mind without worrying about any problems you might encounter on the spot.
IS THERE A DOCTOR AVAILABLE IN MY HOTEL?
Not all hotels have a doctor on site. You can check with the hotel to see if they have a doctor or a nearby medical center
IS THERE FACILITIES FOR PEOPLE WITH REDUCED MOBILITY AT MY HOTEL?
Not all hotels have facilities for people with reduced mobility. To find out the details of the rooms and layout spaces, go directly to the website of the hotel you are interested in or contact them directly by email or phone.
DO I NEED TO GET ANY VACCINES BEFORE DEPARTURE?
Please check the entry formalities by destination.
CAN YOU PROVIDE ME WITH ANY HEALTH RECOMMANDATIONS?
In any foreign country you visit, it is important to be careful about the use of the water you drink and the food you eat. Apart from this point, the destinations we offer do not present any major health risks. For more details on the health recommendations to take, go to the website of the Ministry of Health of the chosen destination.
CAN I GET MEDICAL ASSISTANCE ON-SITE?
You must inquire directly with the hotel you’d like to stay at, and check with them if it is possible to benefit from medical assistance. Also, check with your social security and mutual insurance company to find out about the health services offered during a trip to a distant destination.
HOW DO I LET THE AIRLINE COMPANY KNOW THAT THE PERSON I’M TRAVELLING WITH NEEDS MEDICATION DURING THE FLIGHT?
If you are traveling with someone needing medication, contact the airline you are traveling with directly. They will be able to answer your questions and tell you what medical documents you need to have during the flight so that the person you are traveling with can take their treatment.
WHAT IF I HAVE A SPECIAL MEDICAL CONDITION REQUIRING SPECIAL TREATMENT?
This is not a problem. Make sure you have all the necessary medical documents during your trip to certify your medical treatment with your airline during the flight, and your hotel during your stay there.
HOW DO I GET IN TOUCH WITH CUSTOMER SERVICE?
You can call customer service, or use whatsapp at the following numbers: - +972-51-55-00-251, or - +972-52-383-33
WHAT IF I CAN'T GET IN TOUCH WITH ANYONE ON THE PHONE?
If you cannot reach customer service, try calling back later. All our representatives may be busy when you call, preventing you from reaching the service correctly. You can also contact us at [email protected]
WHAT ARE THE PAYMENT METHODS AVAILABLE ON YOUR WEBSITE?
We accept credit cards, visa, mastercard, and Paypal
HOW DO I PAY FOR MY TRIP?
You will be redirected to our bank's secure page when it’s time to pay your balance.
CAN I BOOK NOW AND PAY LATER?
When choosing your trip, depending on the terms of the offer, it is possible to make a reservation, and pay only a few days before your departure. The price of your stay is guaranteed until the day of your payment.
WHY CAN’T I SEE THE TRANSACTION FOR MY PURCHASE ON MY BANK STATEMENT?
It sometimes takes a few days between the moment you pay online and the moment you are debited. If, however, after a week your account has not been debited, send us an email to [email protected] We will thus verify that the reservation went well.
WILL I GET AN INVOICE FOR THE PAYMENT OF MY TRIP?
Yes, any payment made induces an invoice that we send you by email.
IS PAYMENT ON YOUR WEBSITE SECURED?
All payments made on our website are done securely. We make it a point of honor to secure the data you provide when purchasing your stay. This is why our site is entirely in "https" (secure site), and we use the same security standard on our site as banks do.
HOW CAN I BE SURE MY PAYMENT IS SECURED?
My Travel For You guarantees the security of your bank details through a security system set up on our website. In addition, our site is completely secure and uses the same security technology as banks. My Travel For You does not keep your bank details in any way. When ordering, you are redirected to our bank's website to complete the transaction.
I CAN’T OPEN THE TRAVEL DOCUMENTS IN THE EMAIL YOU SENT
If you cannot open your documents from your mailbox, it is because you do not have software that can read PDF files. You must install one in order to be able to open your travel documents correctly.
I CAN’T PRINT MY E-TICKET
In order to print your e-ticket, you must go to your mailbox and download the PDF document attached to the email you received. Once downloaded, click on the PDF document to open it. When your document is displayed, click on the small printer icon usually located at the top of your screen. A window opens, click on print to have your ticket on paper.
HOW CAN I CANCEL MY TRIP?
Please refer to the general sales conditions.
WHAT ARE THE ENTRY FORMALITIES?
The entry formalities depend on the destination to which you are going. Each country has its own regulations for entering the territory.
WHAT’S THE ALLOWED WEIGHT OF MY CHECKED-IN LUGGAGE?
The maximum allowable weight of your baggage depends on the airline you are traveling with. Each company has its own regulations.
WHO DO I NEED TO GET IN TOUCH WITH IF I HAVE AN ISSUE DURING MY TRIP?
In case of an emergency, it is imperative to contact the local primary emergency services. In any case, our intervention cannot replace the interventions of local public services or of all stakeholders to whom we would be obliged to resort under local and / or international regulations.
WHICH DOCUMENTS MUST I TRAVEL WITH?
Prior to the conclusion of the contract, the seller informs the customer of the various administrative and / or health formalities necessary for the execution of the trip (identity card, passport, visa, vaccinations, etc.). Their fulfillment and the resulting costs are the sole responsibility of the customer. These administrative and health formalities indicated for each country are only intended for persons of French nationality, residing on the national territory, and are given as an indication in this catalog. It is the sole responsibility of the customer to verify the validity of the documents in his possession.
DO ALL HOTELS HAVE ALL INCLUSIVE AVAILABLE?
Depending on the destinations and the category of hotels sold, we offer All Inclusive packages allowing you to enjoy a stay in peace. Check directly on the description of each hotel to see whether it offers the pension you want.
CAN I BRING MY PET TO THE HOTEL?
The hotels we offer do not all accept animals. Refer to our hotel descriptions to find out the conditions for a stay with your pet (weight, height, etc.). Also, check with the airline with which you are traveling to find out the terms and conditions to be followed in the event of travel with a pet. Finally, some destinations impose a long quarantine on any animal entering the territory (often several weeks or even months), so it will be extremely difficult to bring them with you.
CHILDREN AND BABIES
IS THERE SPECIFIC EQUIPMENT FOR BABIES IN THE HOTELS (CRADLE, BOOSTER CHAIR, BOTTLE WARMERS ETC.)
Some of the hotels we offer have this type of equipment. Refer to the detailed information about the hotel you're interested in, or head directly to their website to find out if they have such equipment.
IS THERE SPECIFIC EQUIPMENT IN THE AIRPLANE FOR BABIES?
Most of the time, airlines have this type of equipment on their planes. To find out about the baby services offered, go directly to the website of the airline you are traveling with or contact them by phone or email.
CAN I GET A BABY-SITTING SERVICE AT THE HOTEL?
Some of the hotels have a Baby Sitting service. For more details, visit the page of the hotel in question, or directly on the website of the latter.
IS THERE A MINI-CLUB IN EACH HOTEL?
Some of the hotels we offer have mini-clubs. For more details, go to the page of the hotel that interests you or directly to the website of the hotel concerned.
AM I ALLOWED TO BRING MY CHILDREN/BABIES IN ANY HOTEL?
Hotels do not all accept children and / or babies. We also offer hotels reserved exclusively for adults. For more information on hotels that accept children and / or babies, go directly to the relevant hotel page.